i-Source Edge and Process and Quality

At i-Source, quality is non-negotiable. Our experience and learning have established a service quality framework that ensures the adoption of best practices, established methodologies and the commitment to achieve excellence in delivery. Our integrated quality framework addresses the requirements of ISO and BS 7799. A QTF (Quality Task Force) is nominated for each LoB and is responsible for process implementation and enhancement. The QTF works closely with the LoBs in improving the quality across the organization.

The maturity and effectiveness of our processes ensures that our customers will derive higher productivity and better predictability from us reducing the business risks.