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Procurement, configuration and Implementation of
Network Devices
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Fault Notification – Proactive notification of
faults to an end customer organization before
they occur.
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Configuration Management – Managing the
configuration of various devices in the network.
-
Accounting Management – Reporting of usage of IT
Infrastructure including billing activities.
-
Performance Management – Managing the
performance of various devices in the network.
-
Security Management – Management of security
within the network.
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24x7 proactive monitoring (network up/down)
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Incident Management
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Service Desk (Trouble shooting/Voice support)
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Monthly reporting (up/down status overall and
per device)
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Vendor Management (Escalation / SLA Parameter)
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Change Management (Configuration
changes/Hardware Changes/N/w upgrade)
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Problem Management (Root Cause Analysis)
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Capacity Management (Upgradation of
links/devices, optimization of
topology/Cost-benefit equation)
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SLA Management
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Asset Management
